SECTORS
Specialist in In-house Courses for People & Organisations that work on the front line
Who Takes Our Courses
BRS Ltd was set up for these people, who at some point in their work, will need to respond appropriately and confidently when confronted with aggression.
Whilst many people are tucked away in their day to day jobs; there are those that are considered to work on the “front-line.” This includes roles such as:
- NHS staff
- Residential home workers
- Retail staff
- Council workers
- Those working with schools and other educational facilities
- Ferries, transport & train workers
- Estate agents
It is for these workers who come face to face with patients, residents and the general public on a day to day basis, that BRS Ltd works with.
Sectors that we work With
Hospitals & NHS Trusts
High-pressure clinical environments require calm, consistent responses to unpredictable behaviour. We support NHS teams with practical skills that prioritise both patient dignity and staff safety.
Care, Nursing Homes & Care Agencies
In care settings, behaviour is often complex and deeply personal. Our training helps staff respond with confidence and compassion, maintaining safety while preserving trust and dignity.
Universities & Training Providers
We work with universities and educators to equip future healthcare professionals with the skills they will rely on throughout their careers. This includes training those who teach, ensuring safe practice is embedded from the start.
clients, previous & present
- Pulse Nursing Agency London / Pulse Nursing Agency Manchester/ Pulse Nursing Agency Coventry/ Pulse Nursing Agency Reading/ Pulse Nursing Agency Bournemouth/ Pulse Nursing Agency Turnford/ Pulse Nursing Agency Canterbury/Pulse Nursing Agency Essex/Humber NHS Trust / Care 2 Share, London / Royal Manchester Children’s Hospital / Vale Care Nursing Services / Northern & Southern Ireland Independent Clinical Services
- Scottish Nursing Guild / Dumfries & Galloway NHS Trust / Mid Cheshire NHS Trust Security Team
- Oakview Hospital, Orpington / Search Consultancy Limited, Manchester
- Search Consultancy Limited, Leeds / Danshell / John Hopkins Aramco Healthcare Saudi Arabia
- Chataway Nursing Home, Manchester / Amberley Care / Red Spot Nursing Agency
- Crystal Hall Nursing Home, Preston / Routes Healthcare
- Prendersi Children’s Home, Wakefield / Ambicorp Private Ambulance Service
- Dimensions Care UK Ltd / Carers Federation
- Pulse Manchester / Mencap / Enfield Mental health Carers, Enfield
- Abingdon Care Home / John Hopkins Nursing Agency Saudi Arabia
- Gainford Care Homes / Grasmere Care Home
Local Authorities, Housing Associations & Public Sector
From housing officers to prison staff, public sector roles often involve high-risk, emotionally charged interactions. We provide practical, scenario-based training that supports safer outcomes for both staff and the public.
SCHOOLS, SEN & Education Environments
School environments can present challenging behaviour that requires calm, proportionate responses. We equip education staff with practical skills to de-escalate situations safely, supporting both pupil wellbeing and staff confidence.
clients, previous & present
- London Cyrenians / Northwards Housing Association
- Family Mosaic Housing Association / Octavia Housing
- Making Space, Warrington
- Tai Esgwyn Housing
- Housing Plus, Stafford
- Southend Council / Cardiff City Council / Cheshire East Council
- Flintshire County Council / Wrexham County Council / Southend Borough Council
- Merthyr Tydfil County Borough Council / Medway Council, Medway / Leeds Council.
- Watford Borough Council / Belfast Social Services
- Kirklees Metropolitan Council, Huddersfield
- Bristol City Council / Three Rivers Council
Retail & Frontline Staff
Customer-facing roles increasingly involve managing conflict and challenging situations. We give frontline teams the confidence and techniques to handle incidents safely and consistently.
Transport & Public-Facing Services
Busy, time-sensitive environments can quickly become unpredictable. Our training supports staff in managing risk, reducing escalation, and maintaining control in public-facing roles.
clients, previous & present
- CGL Rail
- Securicor / French Ferry Company Calais / Interserve / Guildford YMCA / ISS Norfolk
- Wilkinson Stores, UK / Havering Council Security
- Tregynnon Hall School Mid Wales
- Metro West Yorkshire Passenger Transport Exec
- Kings Church, Newport.
- Westway Sports development, London
- Bournville Primary School
- Optimus Sourcing, Swanbridgeworth
- Julian House Bath / University of Cumbria
Overview of some clients that have received Train The Trainer
Train the Trainer
Our Train the Trainer programmes are designed to build internal capability, giving organisations the confidence to deliver consistent, high-quality training in-house. We work closely with your team to ensure trainers not only understand the techniques, but can apply and teach them effectively in real-world scenarios. The result is a scalable, sustainable approach to safety that becomes embedded in your organisation’s culture.
- Hamad International Medical Corporation. Doha, Qatar
- NUA Healthcare Services, Southern Ireland
- West Yorkshire Fire Service
- Dumfries & Galloway NHS Trust, Scotland
- Calvert Trust , Exmoor
- Comfort Care Services, Slough
- Johns Hopkins Aramco Healthcare, Saudi Arabia
- Pulse Jobs, London
- University of Cumbria, Lancaster
- Andover Nursing Home, Andover
- East Renfrewshire Council
- Hamad Medical Corporation, Doha, Qatar
We Train Everywhere
Wales, England, Southern Ireland, Scotland
But we go wherever you are…